Answers tailored to your journey

Standard local delivery typically arrives within 24–48 hours on business days. Delivery windows are confirmed once your order is packed and may shift slightly during peak seasons or public holidays.

Orders leave our 0–4°C staging rooms in insulated totes, then travel in temperature-controlled vehicles. Drivers capture a temperature reading at pickup and drop-off so you can review the journey inside your order history.

We currently serve major city zones and select suburban clusters. If you fall outside our coverage, you can place an order for pickup at one of our flagship outlets or request a concierge transfer (subject to slot availability).

We accept major debit/credit cards, mobile wallets, and bank transfers. Cash on delivery is available in supported areas, and business accounts can request monthly invoicing subject to credit approval.

Orders can be edited or cancelled until they move into dispatch. Drop us a message with your order ID as soon as possible — the fastest way is via live chat or hotline so we can intercept the order before it leaves the chiller.

A digital invoice is emailed right after checkout. You can also download past invoices from the account portal or have our finance desk resend consolidated statements whenever you need them.

Most catalogue items are delivered fresh and chilled. Select specialty cuts ship frozen to preserve quality; those items are clearly marked online along with thawing instructions and best-before guidance.

Move chilled items directly into refrigeration between 0–4°C. Anything you plan to cook later than 48 hours should be frozen immediately. Always keep raw proteins on the lowest shelf and sealed to prevent cross-contamination.

Notify support within 12 hours and include photos of the product and packaging. We will audit the delivery log, arrange a replacement or refund, and investigate the route to prevent repeats.

Perishable goods are not typically returnable, but we guarantee quality. If something is wrong, contact us and we will credit, replace, or schedule a pickup depending on the situation.

For urgent matters, call 09613-777444 or start a WhatsApp conversation. The support inbox is monitored around the clock, but live channels resolve most cases under 10 minutes.